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Amazon vs. Hachette


For several months now, Amazon and Hachette (one of the largest book publishers in the world) have been at war over e-book prices.  As far as I know, Amazon has been relatively quiet about the situation, letting Hachette and its supporters win the PR campaign.  Until now.  What follows is an email I received from “The Amazon Books Team.”

I have extremely mixed feelings about this.  On the one hand, Amazon has far too much power in the world of book publishing these days.  On the other, I’m disgusted by the prices the big publishers charge for e-books.  On the other other, I have a real problem with how Amazon is using its power here — delaying delivery of books not because the book isn’t available but because it can — which only punishes authors and readers.  On the other other other, traditional publishers have become dinosaurs trying to stave off extinction and they’re not looking too good these days.

If, as the email states, this is about Amazon’s trying to get publishers to lower those e-book prices, then I’m all for it.  Problem is I just don’t trust Amazon enough to believe that’s what it’s all about.  I also have a real problem with Amazon calling their effort Readers United.  I’m sorry, Amazon is a business, a huge business that is concerned only with maximizing its profit.  Anyway, here’s the email…

 

Dear KDP Author,

Just ahead of World War II, there was a radical invention that shook the foundations of book publishing. It was the paperback book. This was a time when movie tickets cost 10 or 20 cents, and books cost $2.50. The new paperback cost 25 cents – it was ten times cheaper. Readers loved the paperback and millions of copies were sold in just the first year.

With it being so inexpensive and with so many more people able to afford to buy and read books, you would think the literary establishment of the day would have celebrated the invention of the paperback, yes? Nope. Instead, they dug in and circled the wagons. They believed low cost paperbacks would destroy literary culture and harm the industry (not to mention their own bank accounts). Many bookstores refused to stock them, and the early paperback publishers had to use unconventional methods of distribution – places like newsstands and drugstores. The famous author George Orwell came out publicly and said about the new paperback format, if “publishers had any sense, they would combine against them and suppress them.” Yes, George Orwell was suggesting collusion.

Well… history doesn’t repeat itself, but it does rhyme.

Fast forward to today, and it’s the e-book’s turn to be opposed by the literary establishment. Amazon and Hachette – a big US publisher and part of a $10 billion media conglomerate – are in the middle of a business dispute about e-books. We want lower e-book prices. Hachette does not. Many e-books are being released at $14.99 and even $19.99. That is unjustifiably high for an e-book. With an e-book, there’s no printing, no over-printing, no need to forecast, no returns, no lost sales due to out of stock, no warehousing costs, no transportation costs, and there is no secondary market – e-books cannot be resold as used books. E-books can and should be less expensive.

Perhaps channeling Orwell’s decades old suggestion, Hachette has already been caught illegally colluding with its competitors to raise e-book prices. So far those parties have paid $166 million in penalties and restitution. Colluding with its competitors to raise prices wasn’t only illegal, it was also highly disrespectful to Hachette’s readers.

The fact is many established incumbents in the industry have taken the position that lower e-book prices will “devalue books” and hurt “Arts and Letters.” They’re wrong. Just as paperbacks did not destroy book culture despite being ten times cheaper, neither will e-books. On the contrary, paperbacks ended up rejuvenating the book industry and making it stronger. The same will happen with e-books.

Many inside the echo-chamber of the industry often draw the box too small. They think books only compete against books. But in reality, books compete against mobile games, television, movies, Facebook, blogs, free news sites and more. If we want a healthy reading culture, we have to work hard to be sure books actually are competitive against these other media types, and a big part of that is working hard to make books less expensive.

Moreover, e-books are highly price elastic. This means that when the price goes down, customers buy much more. We’ve quantified the price elasticity of e-books from repeated measurements across many titles. For every copy an e-book would sell at $14.99, it would sell 1.74 copies if priced at $9.99. So, for example, if customers would buy 100,000 copies of a particular e-book at $14.99, then customers would buy 174,000 copies of that same e-book at $9.99. Total revenue at $14.99 would be $1,499,000. Total revenue at $9.99 is $1,738,000. The important thing to note here is that the lower price is good for all parties involved: the customer is paying 33% less and the author is getting a royalty check 16% larger and being read by an audience that’s 74% larger. The pie is simply bigger.

But when a thing has been done a certain way for a long time, resisting change can be a reflexive instinct, and the powerful interests of the status quo are hard to move. It was never in George Orwell’s interest to suppress paperback books – he was wrong about that.

And despite what some would have you believe, authors are not united on this issue. When the Authors Guild recently wrote on this, they titled their post: “Amazon-Hachette Debate Yields Diverse Opinions Among Authors” (the comments to this post are worth a read).  A petition started by another group of authors and aimed at Hachette, titled “Stop Fighting Low Prices and Fair Wages,” garnered over 7,600 signatures.  And there are myriad articles and posts, by authors and readers alike, supporting us in our effort to keep prices low and build a healthy reading culture. Author David Gaughran’s recent interview is another piece worth reading.

We recognize that writers reasonably want to be left out of a dispute between large companies. Some have suggested that we “just talk.” We tried that. Hachette spent three months stonewalling and only grudgingly began to even acknowledge our concerns when we took action to reduce sales of their titles in our store. Since then Amazon has made three separate offers to Hachette to take authors out of the middle. We first suggested that we (Amazon and Hachette) jointly make author royalties whole during the term of the dispute. Then we suggested that authors receive 100% of all sales of their titles until this dispute is resolved. Then we suggested that we would return to normal business operations if Amazon and Hachette’s normal share of revenue went to a literacy charity. But Hachette, and their parent company Lagardere, have quickly and repeatedly dismissed these offers even though e-books represent 1% of their revenues and they could easily agree to do so. They believe they get leverage from keeping their authors in the middle.

We will never give up our fight for reasonable e-book prices. We know making books more affordable is good for book culture. We’d like your help. Please email Hachette and copy us.

Hachette CEO, Michael Pietsch: Michael.Pietsch@hbgusa.com

Copy us at: readers-united@amazon.com

Please consider including these points:

– We have noted your illegal collusion. Please stop working so hard to overcharge for ebooks. They can and should be less expensive.
– Lowering e-book prices will help – not hurt – the reading culture, just like paperbacks did.
– Stop using your authors as leverage and accept one of Amazon’s offers to take them out of the middle.
– Especially if you’re an author yourself: Remind them that authors are not united on this issue.

Thanks for your support.

The Amazon Books Team

P.S. You can also find this letter at www.readersunited.com

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7 responses to “Amazon vs. Hachette

  1. sknicholls August 9, 2014 at 8:54 am

    So, do you plan to email Hachette’s CEO? I am not. Here’s why. I am not KDP Select and have always had issue with Amazon being so big and greedy…but they do sell books for me. I don’t really care to become a pawn in this plight and that is what Amazon is asking me to do. I am all for ebook prices remaining low enough to remain affordable while still giving the author a profit. Many ebooks by traditional authors are priced rediculously high, but the authors are not typically reaping the benefits, the publishing houses are. So really, it is hard for me to get behind Amazon or Hachette. It’s all about the money for either of them…NOT the readers.

  2. melissa nacinovich August 10, 2014 at 5:58 am

    That’s an interesting email. It would be nice to believe that Amazon is doing what it says it’s doing, but it sounds like a little bit of truth sprinkled in with a bunch of candy coated bullshit.
    When they throw out prices for these “ebooks”, are they talking strictly kindle or similar formats, or are they tossing in the audiobooks – amazon owns audible.com as well- those go for up to $25 easily. Hachette Audio is big in the audiobook world too…
    It’s kinda crappy to send that out to authors who list their books in kindle format for $.99 or $2.99 or whatever and tell them that Hachette is charging six or seven times that much for someone else’s ‘ebooks’, only to leave out that they’ve included audiobooks in there figures. I’ve seen a few book on amazon in kindle format for around $20 but not many.

    • kingmidget August 10, 2014 at 8:45 am

      Completely agree. Both Hachette and Amazon are now engaged in a PR war to make look themselves look like the good side and the other look evil. I agree with Amazon that publishers charge too much for e-books, but isn’t that their choice. If a publisher wants to charge $14.99 and sell 10,000 copies instead of $9.99 and 25,000 copies, let them. They’re losing my business, I know that. And this is where I think Amazon has it wrong … Amazon is using what is very close to a monopoly power to try to force everybody to do things its way. There’s a reason monopoly’s are bad and Amazon shouldn’t be able to be a monopoly, just like publishers shouldn’t be able to collude on book prices.

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