Shortly after Weed Therapy was supposed to begin in the Kindle Countdown promotion, I checked the dedicated Countdown page. The book wasn’t listed there. I sent KDP an email. I checked again at four hours. The book wasn’t there. I sent another email. I checked again at eight hours. The book wasn’t there. I sent another email. Then I went out for the evening and didn’t check again.
This morning I got the following email from KDP:
I understand you have concerns about a Kindle Countdown Deals promotion that did not run on time. I’ve checked your account and it appears that network latency delayed the start of your promotion.
Network latencies can occur while processing and sending data through communications systems, such as websites, due to things like traffic volume.
Further, I made some research and see that the Kindle Count Down programs for your title, “Weed Therapy,” is in progress now. You may verify the same here:
We appreciate your understanding. Thanks for using Amazon KDP.
Did I solve your problem?
Personally, I think this is their way of saying, we simply cannot move fast enough to get this done. Never mind that I enrolled the book several days before November 2. With those 48 or 72 hours, wouldn’t have been able to write the one extra line of code, or embed the one extra link that would have had it ready to go the morning of November 2? Never mind that since yesterday morning, the number of books on the dedicated page has grown from 79 to almost 800. Somehow Amazon doesn’t have enough IT staff on hand to write that one line of code, embed that one link, slip the switch … on any more than 700 books in a twenty-four hour period. Amazing.
Here was my reply…
No, you didn’t solve my problem. That’s great that the “deal” shows up on the Amazon page for my book, but for me the entire point of the promotion is that the book would also be featured on the Countdown Deal page. As of the writing of this email, 24 hours after the promotion “started,” the book still is not listed on the Countdown Deal page. As far as I’m concerned the promotion doesn’t actually start until the book is on that page. What I’d like to have KDP do is re-adjust the promotion so that the promotion actually begins when the book is featured on the Countdown Deal dedicated page. Otherwise the promotion is pointless. Feel free to move the book as high up on the list as possible once it actually makes it to that page.
I’m pretty certain I’m not going to get what I’m asking for.