KingMidget's Ramblings

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The Opposite of Free


As I’m typing this, I’m awaiting a phone call from a supervisor at Verizon.  Due for upgrades, my son and I entered the smartphone universe yesterday.  Yes, I got an IPhone 4 for FREE.  FREE!!  FREE AT LAST !!!  (Oh, wait, that’s something else.)

Only free apparently means different things to different people.  When Amazon offers free downloads of things like One Night in Bridgeport it really is free.  You pay nothing.

But, apparently, when you see the ad for a FREE IPhone 4 with a 2 year contract, free apparently means something else.  FREE means we’re going to charge you a $30 upgrade fee.  So, well, I guess FREE means Free + $30.  <Phone rings.  Hello, Verizon Supervisor>  Supervisor tells me they can’t waive the fee because my wife was told about the fee before she purchased the phones.  So, we had a choice?  I told the supervisor that was classic bait and switch (not sure if that’s the right term, but you get my point).  Ad says FREE and when you go into the store, there’s a fee.  The rep offered to waive one of the fees.  I said that wasn’t good enough, I wanted the deal that was promised in the newspaper.

I am now officially a Tier 2 complaint and can expect a call back in 24-48 hours.

 

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One response to “The Opposite of Free

  1. butimbeautiful February 12, 2013 at 11:24 pm

    They have ads for mobiles here which say $0 for a super-whatever…turns out it’s $0 to be given one and $100 a month thereafter…free is just an eye-catcher, like SEX

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